Technical Support Policy
Beneficiaries
This policy applies to all trainers, trainees, and platform users who require assistance with the Health Academy educational platform, software, digital services, or technical resources.
Support Channels
- Technical Support Portal: For immediate assistance, please visit our Technical Support Portal: https://scfhs.org.sa/ar/tawasul#
- Email Support: You can reach our support team at: ha.training@scfhs.org.sa for technical inquiries or reported issues.
Services Offered
Our technical support services include, but are not limited to:
- Troubleshooting platform, account, or software-related issues.
- Assistance with account setup, access, authentication, and security-related matters.
- Guidance on using educational tools, features, and digital resources.
- Support for devices, browsers, and software required to access the Health Academy educational services.
Operating Hours
The technical support team is available from From Sunday to Thursday, from 7:30 AM to 3:30 PM (Saudi Arabia Time). Support requests received outside these hours will be addressed on the next working day.
Response Times
- Immediate Support Needs: For issues that affect participation in training activities, we aim to respond within 5 Days and provide a solution or alternative within 2 Days
- General Support Requests: For non-critical issues, requests will be addressed within 5 Days, with a resolution provided within 2 Days